Legal
Privacy Policy
Last updated: May 2025
Our Commitment to Your Privacy
Whisper Arc Matrix takes the privacy of those who visit this site seriously. This policy explains what personal information we may collect, why we collect it, how it is used and protected, and what rights you hold over it.
This site is operated by Whisper Arc Matrix, located at 1-4-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan. By using this website you agree to the practices described below.
Data Collection
What We Collect
- —Name and email address submitted through the contact form
- —Any additional content you provide in your message
- —Anonymised usage data through analytics cookies (if consented)
- —Technical data such as IP address, browser type, and referring URL (where applicable)
How We Collect It
- —Directly, through the contact form on this website
- —Automatically, through cookies (only where consent has been given)
- —Through third-party analytics tools, subject to your cookie preferences
Legal Basis for Processing
Contact form data is processed on the basis of your consent and our legitimate interest in responding to enquiries. Analytics data, where collected, is processed on the basis of your explicit consent provided through our cookie banner.
Retention Periods
Enquiry data is retained for as long as is necessary to respond to and resolve your request — typically no longer than 12 months. Anonymised analytics data may be retained in aggregated form. You may request deletion at any time.
How We Use Your Data
- 一 To respond to messages and enquiries submitted through the contact form
- 二 To understand how the website is used in order to improve its structure and content (analytics only, with consent)
- 三 To fulfil legal obligations where required under applicable law
We do not sell personal data, use it for unsolicited marketing, or share it with third parties except where strictly necessary for the operation of this site (such as analytics providers operating under data processing agreements).
Data Protection
Security Measures
This site is served over HTTPS. Data submitted through our contact form is transmitted securely and stored with restricted access. We review our data security practices regularly.
Third-Party Services
Where third-party tools are used (such as analytics platforms), they operate under their own privacy policies and data processing agreements. We only engage services that meet appropriate data protection standards.
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and the relevant authorities in accordance with applicable law and within required timeframes.
Your Rights
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
If information we hold is inaccurate or incomplete, you have the right to request that it be corrected.
Right to Erasure
You may request that personal data we hold about you be deleted, subject to any legal obligations to retain it.
Right to Data Portability
Where technically feasible and required by law, you may request your data in a structured, machine-readable format.
Right to Object
You may object to the processing of your data in certain circumstances, including for direct marketing purposes.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- —Avoid filling out contact forms, account registrations, or any data-submitting features.
- —Disable cookies through your browser settings (see our Cookie Policy for more details).
- —Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.